FAQs

GENERAL

1. DO YOU SHIP INTERNATIONALLY?
Yes we do! Shipping is $10 flat rate for all international orders. Orders over $120 are shipped free!


2. WHAT MATERIALS ARE YOUR JEWELRY MADE OF?
The materials used in each product are listed on the individual product page.
See our materials & care page.


3.WHAT ARE YOUR MANUFACTURING STANDARDS? 
We work closely with our jewelers and pride ourselves on the materials used and practices followed. You can read all about it here, in the About Us section.



CARE & CUSTOMER SERVICE

1. HOW DO I CONTACT BRENDA AURORA CUSTOMER SERVICE?
You can contact us via the Contact Us page. Our customer service email is hello@brendaaurora.com

2. I NEED HELP WITH CHOOSING MY RING SIZE.
We have a ring size guide with instructions on how to find out your ring size. If you’re still stuck, send us a message at Info@brendaaurora.com

3. WILL MY JEWELRY TARNISH?
With proper care, your jewelry will not tarnish for a long time. 

4. I HAVE SENSITIVE SKIN, CAN I WEAR YOUR JEWELRY?
Our jewelry is made from hypoallergenic materials, such as sterling silver and solid gold. Sensitive skin can some time have a reaction to copper or nickel. We never ever use nickel in our jewelry as it is not only harmful to your health but to the health of our makers. Jewelry with copper base components are prone to turning your finger green. Therefore we try to minimize the amount of copper used in our jewelry and opt for brass or sterling silver instead.

6. WILL STERLING SILVER TARNISH?
Silver will go duller over time. As with any jewelry, it is prone to collect dust, dirt and sweat over prolonged use. 


7. HOW DO I TAKE CARE OF MY JEWELRY?
A little love goes a long way! When not wearing your jewelry, be sure to store it in the pouch it came in. This helps prevent scratching and maintains colour for vermeil and silver pieces. Always remove your jewelry when applying scents, lotions and sprays - or even better, always put your jewelry on last before heading out the door. For more detailed material-specific care instructions, be sure to review our product care page, here.